TCM helpdesk and support services is designed to address the needs of clients that want a highly responsive, professional, and reliable IT support resource available to them when the need arises. We provide you with top-of-the-line support staffed with a team of experts in our San Diego facilities. We can communicate in any way that is convenient to you, be it via phone, emails, support tickets, or Instant Messaging, so that when you need support you are able to get it quickly. All of our techs are highly trained, courteous, and respectful of your time, so your problems get fixed quickly. We have a variety of tools available to us to provide support to you via the internet, or in person.
With TCM helpdesk and support services you will get:
- The phone picked up by a live person during normal business hours, and forwarded to a live tech right away, which sets us apart from the competition.
- 24 x 7 x 365 tech support. If you catch us after hours or before we come in the office, your call will be routed to the assigned technician immediately. If the technician is unable to pick up the phone right away, he/she will respond to you within 60 minutes.
- A 60-day money back guarantee. If we are unable to provide you with the necessary support to address your technology problems, we will gladly refund your money.