The Chip Merchant

Customer of the Month: Woodcraft Rangers

“As a non-profit organization that provides after school programs for children, every dollar we spend in infrastructure is a dollar less towards the kids.

When we parted ways with our in-house technology person we realized how much we rely on our support group and how critical it is to partner with the right organization. When we hired TCM they took over and quickly stabilized our environment which consists of multiple servers and dozens of workstations, provided backup options to minimize exposure while a final backup solution was implemented, and helped us regain control of our technology.

TCM believes in our cause and understands that sometimes our needs are bigger than our budget, so they provide us with added value to help us keep our costs down. Despite the distance, our issues are always addressed promptly; emergencies are given the highest priority and escalated accordingly to minimize impact on our environment. Their technicians are courteous, very knowledgeable and ready to help. We are pleased to have chosen TCM as our support organization.”

Cathie Mostovoy, Chief Executive Office, Woodcraft Rangers
Los Angeles, California

Woodcraft Rangers afterschool programs engage students ages 6 to 18 years, in fun and stimulating group activities that measurably enhance their educational success now and benefit them well into the future.

Formally established in Los Angeles in 1922, Woodcraft Rangers grew out of a movement started by author-artist-naturalist Ernest Thompson Seton in 1902 when a group of boys vandalized his home. Rather than prosecute, Seton decided to invite the boys to his property for a weekend of storytelling and nature experiences. This action triggered the formation of an on-going youth development program. Over the decades Woodcraft Rangers has modified Seton’s original emphasis on outdoor life to incorporate activities that meet the needs of an increasingly urban population, but the goal of changing behavior and encouraging positive outcomes through interaction and education remains central to what they do today.

By providing structured activities, a safe environment, and adult guidance, Woodcraft Rangers offers a positive alternative to the boredom and negative peer pressures that can lead to juvenile delinquency. The Chip Merchant is proud to support Woodcraft Rangers cause, and to have them as a customer, providing great service and added value at a reduced cost, and mindful that every dollar spent in infrastructure is a dollar less for the kids.

For more information on Woodcraft Rangers please visit

Tech Industry News

Introducing TCM Managed Services

If you are reading this newsletter, you are already one of our valued customers and know TCM for the computer hardware solutions we have been providing for the past 25 years.

Over the past couple of years, we have taken requests from various customers to help them with their company’s IT issues. Since then, these requests have increased in such a manner that we made the decision to complement our hardware business and fully invest ourselves in the services side of the business by building a world class IT support organization.

After months of hard work, we are proud to formally announce TCM Managed Services.

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Tech Tips

Small Business Backup Schemes

If you’re like most small businesses, data is your livelihood.

Business management software tracks customers, transactions, inventory, reporting, payroll and much more. You may have shared folders somewhere that contain various company/customer forms, spreadsheets, documentation, etc.

What would happen if you lost any or all parts of that? Would it be a minor inconvenience, or could it literally destroy your business?

While most small businesses know that backing up critical data is essential, not all of them go about it in a way that best minimizes exposure to potential data loss. To make matters worse, even if you minimize your exposure to *data* loss you need to consider what happens during the loss of productivity/use that happens following a failure.

Are you and your employees able to work, avoid losing sales and get back going quickly with minimal cost/stress? Are you going to have to pay a technician for several hours/days worth of work? As the saying goes, an ounce of prevention is worth a pound of cure.

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